Trusted Access Lead, Critical Harm Operations

Job summary

Responsibilities

We’re looking for a senior operations leader to own the Trusted Access operating strategy and lead a team of risk-operations specialists. You will set priorities across programs, build a reliable customer access service, and hire, manage, and develop your direct reports.

• Own the operating strategy and roadmap across Trusted Access programs, translating customer needs and organizational priorities into clear service commitments, ownership, and…
• Build a coherent customer journey from application and eligibility review through approval, provisioning coordination, and confirmed access, including appeals and subsequent…
• Hire, coach, and develop your team. Set expectations, delegate meaningful ownership, give direct feedback, address performance gaps, and build the capabilities needed as programs…
• Make capacity and prioritization decisions across urgent customer needs, launch readiness, and lasting improvements.
• Lead consequential customer escalations, bringing incomplete or conflicting evidence into a clear decision process.