Revenue Operations Manager

Job summary

Responsibilities

We are looking for a strategic and results-oriented Revenue Operations Manager to join our Revenue Operations team as the operational backbone of our Partner Experience (PX) organization — Partner Success, Clinical Success, Implementation, Support, and PX Ops.

• Own the PX Tech Stack: Serve as administrator and product owner for Planhat and Zendesk — health scoring, playbooks, workflows, triggers, SLAs, routing, Salesforce integrations…
• Optimize Operational Workflows: Design, refine, QA, and implement workflows and processes that enable PX teams to operate at peak efficiency.
• Empower Data-Driven Insights and Strategic Decisions: Develop and maintain reports and dashboards that provide leadership with real-time visibility into key metrics, including…
• Enhance Revenue & Forecast Clarity: Partner with Finance to support renewal and retention forecasting, analyze commission reports, and generate revenue-related insights that…
• Business Partner to PX Leadership: Act as the dedicated operations partner to leaders across Partner Success, Clinical Success, Implementation, Support, and PX Ops — translating…

What they're looking for

• 5+ years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or a similar role in a SaaS company (healthcare experience is a plus).
• Extensive experience with SaaS tools such as Salesforce, Planhat (or Gainsight/similar CS platform), Zendesk, and exposure to LMS/CMS administration.
• Strong understanding of go-to-market strategies and key metrics that influence success in Sales, Marketing, and Partner Success.
• Direct experience business-partnering with post-sale leadership — Customer/Partner Success, Clinical or Implementation teams, or Support — you understand how these functions…
• Fluency in post-sale metrics: net revenue retention, gross retention, adoption and utilization, NPS, CSAT, and support SLA performance.

Tech stack

• SQL