Service Designer, Intelligence & Investigations

Job summary

Responsibilities

We’re hiring a service designer to shape how investigative cases move through OpenAI, from the first signal through review and action. You’ll work alongside investigators to understand what each case requires and how the overall workflow shapes what investigators can accomplish.

• Work alongside investigators to understand how cases move across teams and systems. Consider what that process means for people at risk, people whose activity is under review…
• Combine what you learn from individual cases with operational data to decide where a change would help most and whether it calls for a change in the workflow, the tools, or both.
• Lead the cross-team work of mapping investigative workflows, designing improvements with the people who use and operate them, and putting agreed changes into practice.
• Guide engineering decisions about how investigative systems fit together to support the overall workflow.
• Follow changes into use. Look for whether they help investigators act in time, make well-supported decisions, and sustain demanding work.