Solutions Strategy & Operations Manager

Job summary

Responsibilities

There are early foundations in place, but much of the long-term system still needs to be built — from maturing key metrics that matter, the cadences that drive decisions, the playbooks that scale.

• Establish key metrics and compensation models
• Evaluate performance of the business, drivers and trends, and guide targeted action plans
• Build, refine and optimize headcount and capacity models to ensure we make the right investments
• Build, refine and optimize segmentation and coverage modeling to ensure we deliver the right service model that ultimately leads to revenue growth
• Build and operationalize frameworks such as health signals, customer maturity models and corresponding playbooks that drive usage and growth

What they're looking for

• Consulting, finance and/or data science background
• Customer-facing experience
• Experience in Business Operations, Sales or Services strategy & ops
• Experience with company strategy such as localization, pricing, etc.
• Experience with consumption based pricing