Community Operations Lead

Job summary

Responsibilities

In this role, you’ll build the infrastructure and manage the daily operations behind SpaceXSI’s global community programs. You’ll architect internal tools and automate workflows across our community initiatives, using the latest development tools to help the team work more efficiently.

• Design, build, and maintain internal tooling and infrastructure that makes our global community programs run more effectively.
• Identify operational gaps and engineer solutions, automating manual processes, integrating external platforms, and building custom workflows from scratch.
• Own the operational experience behind programs from application reviews, onboarding, member support, reimbursements, swag logistics, vendor coordination, and event operations.
• Work with the Revenue Operations team to build the data infrastructure and dashboards behind community reporting, connecting program data to company-wide tools to track ROI and…
• Serve as the main operational point of contact for ambassadors and internal partners to increase time towards resolution on outstanding issues and questions.

Tech stack

• Databricks