Software Engineer, User Operations

Job summary

Responsibilities

We're hiring a Software Engineer for our User Operations team to own and build our product quality infrastructure and tooling — the systems that capture, triage, route, and acts on customer and product feedback at scale.

• Develop AI-powered systems that synthesize customer signal at scale — separating noise from what matters, routing feedback to the right teams, and surfacing the voice of the…
• Build dashboards and data pipelines that give engineering and product leaders real-time visibility into bug volume, quality trends, and where their domains stand — by product…
• Build intelligent bug intake and triage systems — moving from manual, inconsistent prioritization to agentic pipelines that produce well-written, well-prioritized bug reports at…
• Build integrations across our tooling ecosystem (ticketing systems, payment processes, CRM, data warehouse, etc.) to create seamless workflows.
• Partner with domain specialists and support engineers to identify pain points and ship solutions quickly — you're building for an internal team that will tell you exactly what's…