Senior Operations Manager, Enablement - Delivery

Job summary

Responsibilities

We are seeking an experienced Senior Enablement Operations Manager to design, develop, and enhance the enablement infrastructure (e.g., tools, data systems, frameworks, content) and programs for Snorkel's Delivery Organization.

• Enablement Strategy & Roadmap: In collaboration with Delivery leadership and team members, build and expand our established roadmap with competency frameworks, certification…
• Manage Role-Specific Onboarding: Take over competency-based onboarding and certification programs, establish playbooks for standard operating procedures (Notion), and measure…
• Drive Platform Adoption: Collaborate with Product Operations to align product launches with Delivery competencies through training programs and adoption measurement.
• Cross-Functional Execution: Collaborate with DaaS leadership and Cross-functional partners for seamless program delivery, acting as the enablement program manager for Delivery…
• Own Program Outcomes: Be accountable for every stage of the program from design through measurement and adoption.

What they're looking for

• 5+ years in enablement operations or program management, building scalable programs for a technical workforce
• Proven builder: Track record of designing AND implementing enablement programs from scratch—you don't just create strategy decks; you build the actual systems, frameworks, and…
• Data-driven operator: Experience establishing analytics frameworks, building dashboards, conducting cohort analysis, and translating data into business narratives that prove ROI
• Strategic program manager: Expert at scoping initiatives, building business cases, managing cross-functional teams, and delivering complex projects in ambiguous startup…
• Systems thinker: Demonstrated ability in selecting/implementing learning technology (LMS, assessment tools) and designing scalable operational processes