Operations Associate - Payments

Job summary

Responsibilities

Please note: This is a three-month contract position requiring 40 hours per week.

• Own the day-to-day queue of payment support tickets, serving as the primary point of contact for expert-facing communications on pay issues, discrepancies, and disputes.
• Investigate ticket issues by auditing contributor data and complex payment systems with dynamic bonus structures; flagging errors or inconsistencies
• Resolve contributor’s pay disputes with clear, professional communication, escalating complex or sensitive issues as needed.
• Build and maintain SQL queries, scripts, automations and payment audit dashboards to speed up ticket investigation and reduce manual, repetitive work.
• Collaborate with Delivery, Operations, Finance and Engineering to troubleshoot discrepancies and streamline payment workflows for both internal and external stakeholders.

What they're looking for

• 2-3 years of experience in a customer support, payments, payroll, or finance operations role, ideally with some exposure to variable/incentive-based compensation in a marketplace…
• Exposure to 1099 gig contractor compliance or payment strategy design (incentive programs, quality scoring, performance-based rewards), familiarity with compensation cycles…
• Demonstrated customer support experience by owning end-user or customer-facing communications, including sensitive or disputed payment conversations.
• Technically proficient in SQL (querying, extracting, validating data), Google Sheets (advanced formulas, complex spreadsheets), scripting/automation (e.g., Google Apps Script or…
• Experience with workflow automation tools such as Airtable or Zapier etc and reporting/dashboard tools such as Looker, Tableau, or Omni.

Tech stack

• SQL
• Zapier
• Looker
• Tableau