Consumer Product Communications Lead

Job summary

Responsibilities

We’re looking for a Consumer Product Communications Lead to shape how people understand and experience ChatGPT and OpenAI’s consumer-facing products. You’ll lead product communications strategy, launches, and proactive campaigns, and manage the agency partner supporting this work.

• Own the communications strategy and narrative for ChatGPT and consumer-facing products, connecting product developments to what matters to users.
• Lead product launches from strategy through execution, including positioning, messaging, media outreach, spokesperson preparation, and follow-through.
• Develop proactive campaigns that show how people use our products to learn, create, and solve everyday problems.
• Partner closely with Product, Research, Engineering, Marketing, Design, Legal, and other communications teams to shape plans, resolve tradeoffs, and communicate accurately.
• Build relationships with consumer and technology journalists, creators, and other voices who help people understand new technology.