User Safety & Risk Operations Analyst - Global Response (Weekend Shift)

Job summary

Responsibilities

This is a 24/7 global operation that requires flexibility to work rotating shifts, including nights, weekends, and holidays, as part of an on-call coverage model.

• Handle and resolve high-priority cases across all harm and risk areas, ensuring timely and appropriate resolution in line with policy and legal requirements.
• Operate across multiple systems and tools to manage user reports and tickets, internal escalations, and other high priority investigations.
• Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation.
• Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and coverage.
• Conduct quality reviews and provide feedback to improve consistency across global teams.