Technical Program Manager, AI Infrastructure

Job summary

Responsibilities

We’re hiring a Technical Program Manager, AI Infrastructure to lead high-impact programs that power Character.AI’s model development and serving systems at scale. In this role, you’ll partner closely with engineering, research, and product teams to shape infrastructure strategy, align roadmaps…

• Lead planning and execution of major AI infrastructure initiatives spanning training pipelines, data systems, model evaluation, and inference/serving
• Build structures that keep teams aligned: scopes, goals, requirements, timelines, risks, and success metrics
• Partner with engineering, research, and product to translate model and product needs into infrastructure roadmaps and priorities
• Drive cross-functional accountability and communication across teams working on tightly coupled systems
• Track key infrastructure metrics (e.g., reliability, latency, throughput, cost efficiency) and define reporting that surfaces progress and risk

What they're looking for

• 5–8 years of experience in program management, technical operations, or product execution in a fast-moving, technical environment
• Proven ability to lead complex, multi-team initiatives spanning engineering and infrastructure systems
• Strong communication skills with the ability to bridge technical and non-technical stakeholders
• Experience working closely with engineering teams on distributed systems, cloud infrastructure, or platform development
• Ability to break down ambiguous problem spaces into clear plans and drive alignment across teams