Support Engineer

Job summary

Responsibilities

We are hiring Support Engineers to serve as the named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers. As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book of accounts — embedded in your customers' shared…

• Serve as the named technical support contact for a defined book of strategic enterprise accounts, embedded in customer channels and joining recurring account cadences as the…
• Own your customers' technical support needs end to end — investigate, diagnose, and resolve complex issues directly, and partner with internal Engineering and Product teams to…
• Build deep, durable context on each customer's architecture, integrations, and use cases so you can respond with nuance rather than from a script
• Partner closely with the Customer Success Manager, Account Executive, and Applied AI team on each account as part of a single, coordinated account team
• Capture technical feedback and product friction from your accounts and route it to Product with the impact data and detail needed to prioritize it correctly

Tech stack

• SQL
• Python
• AWS
• GCP