Software Engineer, Channels and Experiences

Job summary

Responsibilities

When someone calls an airline, texts a retailer, or opens their bank's app and talks to a Sierra agent, our systems carry that conversation. Phone calls, SMS, WhatsApp, email, and the chat inside our customers' apps all run through this team.

• Multi-modal: Make one conversation work across voice, text, and screen. A customer can start by talking, switch to typing on a crowded train, send a photo of a broken part, and…
• Make AI voice feel like a real conversation. Every call crosses carriers, telephony networks, and contact centers around the world before it reaches our agent.
• Give personal AI agents a safe way in. More people now have their own AI assistants. Today a company can either block them or hand them the user’s full account access.
• Build the agent experience inside the app. ChatKit is our library of native iOS, Android, and web components for talking to an agent.
• Get every call to the right agent. You’ll build and own our global telephony stack: SIP, WebRTC, the Sierra Voice Protocol and our integrations with major contact-center…

What they're looking for

• A passion for being on the frontier of AI products.
• Pride in building reliable, maintainable, and secure systems that scale.
• Motivation and high-agency to drive outcomes in a high-autonomy culture.
• 4+ years hands-on experience building production systems.
• Degree in Computer Science or related field, or equivalent professional experience.