Technical Program Manager, Infrastructure

Job summary

Responsibilities

As Sierra’s founding Infrastructure Technical Program Manager, you’ll help define how we bring our AI platform into the cloud environments of some of the world’s largest and most regulated enterprises.

• Own the end-to-end program plan for a customer's in-VPC (Bring Your Own Cloud, BYOC) deployment. Translate customer requirements into a clear deployment plan, with clear…
• Drive execution across many customer teams (platform engineering, cloud provisioning, security, networking, model access, observability) and build alignment across customer…
• Be the translation layer between our engineers and the customer's: define requirements such as model access, observability, and upgrade cadence, and turn technical discussions…
• Run the operating cadence for the deployment (standups, weekly status, escalations) so leadership on both sides always knows what's blocked, who owns it, and what it means for…
• Partner with Sierra's Platform and Deployed Infrastructure teams to feed customer-specific learnings back into our standard deployment offering, runbooks, and tooling, making…

What they're looking for

• 4+ years in technical program management, infrastructure or platform program management, deployment or solutions engineering, or a similar role where you were accountable for…
• A track record of bringing structure to complex technical programs, with strong attention to detail and the follow-through to turn plans into results.A strong technical…
• Technical curiosity and slope: You demonstrate the ability to learn new systems quickly, you ask thoughtful questions, build context, and apply what you learn to move programs…
• Comfort operating inside large, complex enterprise organizations (change management, security reviews, ownership spread across many teams) with the persistence and…
• Clear, structured communication: you make complex technical topics, program status, and decisions understandable to engineers and leaders, and adapt your approach to your audience

Tech stack

• AWS
• Kubernetes
• Terraform
• Azure