Senior UX Researcher, Mixed Methods (Quant-Leaning)

Job summary

Responsibilities

We have a large and growing user base, with an opportunity to deepen our understanding of what drives conversion, willingness to pay, and long-term subscription value.

• Lead end-to-end research that informs product, growth, and monetization decisions.
• Use a range of research methods to understand customer needs, behaviors, and preferences.
• Partner closely with product, design, data, and other cross-functional teams.
• Build scalable approaches for measuring customer sentiment and product performance over time.
• Clearly communicate what the research shows, what it does not show, and what the team should consider next.

What they're looking for

• You have experience leading quantitative or mixed-methods research for consumer products or services.
• You can select practical, rigorous research methods based on the question and business context.
• You are comfortable working with surveys, experiments, behavioral data, or related forms of customer insight.
• You communicate clearly and can help cross-functional partners turn research into decisions.
• You are curious, collaborative, and comfortable working through ambiguity in a fast-moving environment.