Principal, Product Analytics

Job summary

Responsibilities

We're looking for a Principal, Product Analytics who loves getting to the bottom of things. You'll do the deep investigative and technical work that explains why users and customers behave the way they do, and turn it into decisions that change the product and the business.

• Go looking for what nobody asked about. This is the heart of the role. You'll notice when something looks off in a funnel, a cohort or a metric, disappear into it, and come back…
• Lead deep investigations into user behaviour and customer experience across product and non-product touchpoints, including support, customer success and sales.
• Find where activation breaks. Identify failure points in the user journey, including those that could become productised capabilities.
• Understand acquisition and intent. Dig into acquisition channels, user use cases and what people are actually trying to achieve.
• Do rigorous causal and statistical work. Go beyond correlation with regression, causal analysis and well-designed experiments, and be clear about what the evidence does and…

What they're looking for

• Deep product analytics experience across growth and broader product areas, with a record of investigations that changed decisions.
• Data science and modelling experience, and the ability to explain how you applied it and what business impact it had.
• Strong grounding in correlation, regression and causal analysis.
• A proactive approach. You surface insights and shape the agenda rather than working to a brief.
• Genuine curiosity. You notice what looks off and dig until you understand why.