Senior Support Engineer - Toronto

Job summary

Responsibilities

We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers.

• Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team.
• Proactively identify and implement opportunities to scale support operations by leveraging automation and advancements in AI technologies.
• Configure and use advanced monitoring and alerting workflows to proactively detect customer impacting issues in real time.
• In partnership with engineering, contribute to reliability reviews and preparedness for new features, launches, or strategic customer requirement updates.
• Design and refine incident response processes and documentation across strategic customers, engineering and support teams.

Tech stack

• Python