Senior Product Operations Manager, Integrations

Job summary

Responsibilities

As a Product Operations Manager, Integrations at Harvey, you'll own the operating system behind our integrations and partner ecosystem — the APIs, MCP servers, and third-party connectors that let law firms and in-house legal teams plug Harvey into the rest of their tech stack.

• Own the intake, triage, and prioritization of integration and API/MCP feature requests from customers and partners.
• Triage partner- and customer-reported integration issues, assess severity and impact, coordinate resolution across the appropriate teams, and ensure timely communication.
• Manage relationships with technology and ISV partners across the integration lifecycle — onboarding, ongoing operations, issue resolution, and delivery quality.
• Plan and run early-access programs for new integrations and API/MCP capabilities, including partner selection, onboarding, feedback collection, usage analysis, and launch…
• Coordinate cross-functional launches of new integrations by tracking dependencies, validating operational readiness, surfacing risks, and keeping high-priority initiatives on…

What they're looking for

• 3-5+ years in Product Operations, Program Management, Partner or Ecosystem Operations, or a related role at a high-growth tech or SaaS company — ideally on a team responsible for…
• Direct experience working on an integrations team — you've sat inside the function that builds, ships, and supports third-party connections, not just consumed them.
• Working knowledge of APIs and MCP (Model Context Protocol) — comfortable in conversations about auth, rate limits, schemas, and what separates a reliable integration from a…
• Experience from an app store, marketplace, or partner ecosystem business — managing listings, partner certification, marketplace policies, or developer relations — so you…
• Experience managing external technology or ISV partner relationships, including onboarding and ongoing delivery quality.