Senior Product Operations Manager

Job summary

Responsibilities

As a Senior Product Operations Manager at Harvey, you will be the connective tissue between Product, Engineering, and Go-to-Market teams — turning strategy into execution across our entire product lifecycle.

• Inputs to Product Teams — Ensuring teams have the information they need to make great decisions
• Build and maintain Voice of Customer systems that synthesize feedback from law firm partners, in-house clients, CSMs, and sales into actionable product signals
• Establish rigorous mechanisms for measuring product success and user impact, including analytics dashboards, KPIs, and clear hypotheses
• Create high-leverage engagement points with customers and partners throughout the product lifecycle — from alpha through post-GA
• Streamline key decision points across teams, reducing friction and improving prioritization quality

What they're looking for

• 5+ years in Product Operations, Product Management, or a closely related operational role at a high growth tech or SaaS company
• You've built processes and programs from scratch and scaled them thoughtfully — not just inherited and maintained them
• Experience working with AI-native products, ideally in a domain where model quality and output reliability are central to the user experience
• Strong ability to translate complex qualitative and quantitative data — usage metrics, feedback themes, retention signals — into clear recommendations and roadmap inputs
• Proven ability to drive alignment across Product, GTM, and Engineering without direct authority