Senior Customer Content Strategist

Job summary

Responsibilities

We are looking for a Senior Customer Content Strategist to scale how Legora's customers tell their own story — on-camera first, and in every other format after that. This role will be focused on the US market, but will contribute to a global customer storytelling program.

• Customer storytelling for the US market. Own Legora's customer content pipeline for the US: which stories we tell, in what format, for which audience, and on what timeline.
• Video production. Own customer video from concept to final cut — scoping, treatments, directing on the day, briefing editors and production partners, and reviewing to a high bar.
• Customer relationships & advocacy. Build and maintain the reference and advocacy pool with Engagement and Sales.
• Case studies & written proof. Turn customer engagements into written case studies, proof points and metrics that stand up to scrutiny from a skeptical buying committee.
• Sales enablement. Get customer content into the hands of Sales in usable shape , clipped, tagged, findable and matched to the moment in the deal where it lands hardest.

What they're looking for

• You are excellent with customers. Senior professionals trust you quickly, and you make being filmed feel easy.
• You have excellent judgement and taste. You understand what makes a story strong, compelling, and exciting for both Legora and the customer.
• You are organized and persistent. Customer content dies in approvals queues, and you keep things moving without becoming a nuisance.
• You are commercially oriented. You know which stories are needed to land a deal, renewal, or expansion opportunity - and you build the program around that, not around what is…
• Experience. 5+ years in customer marketing, customer content, brand video or content production, ideally in B2B, SaaS or professional services.