Program Manager, Safeguards Workforce Operations

Job summary

Responsibilities

Anthropic’s Safeguards Enforcement team detects and mitigates misuse of Claude, and much of that work depends on people: a growing human review workforce made up of full-time staff, contractors, vendors and BPO partners.

• Own the workforce lifecycle for contractor, vendor and BPO reviewers: onboarding, offboarding, device provisioning and access provisioning
• Triage and execute inbound requests for new or changing vendor, BPO and contractor capacity
• Turn ad hoc or broken processes into scalable ones, with clear owners, service levels and a system of record
• Partner with IT and Security on access governance: least-privilege provisioning, timely revocation and regular access reviews
• Build and maintain capacity plans with Enforcement leads, translating review demand into workforce needs and adjusting as priorities shift

What they're looking for

• Have personally run onboarding, offboarding, access and device provisioning for contractor, vendor or BPO workforces — doing the work, not only overseeing it
• Have operated scaled human review programs with vendors or BPOs, such as trust & safety, content moderation or data annotation operations
• Have taken a broken or ad hoc process, made it scalable, and brought other teams along in adopting it
• Understand the fundamentals of capacity planning: how volume, handle time, quality targets, ramp and attrition turn into workforce needs
• Exercise sound judgment on access and permissions, and know when to bring in IT or Security