Sierra Posted 6d ago

Operations Manager, Product & Engineering (Incident Operations)

Location

San Francisco

On-site

Contract

Permanent

Full-time

Salary

$170–220k

Gross per year

Experience

6+ years

Senior level

Job summary

Responsibilities

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers.

Run the operating cadence for Product & Engineering incident response teams: own planning cycles, workflows, initiative tracking, and sprint planning
Design and optimize key processes like retrospectives, team syncs, and engineering demos to drive clarity and velocity
Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned
Coordinate cross-functional initiatives that span Product, Eng, Legal, Security, and Ops teams—driving alignment, timelines, and accountability
Partner with Eng and Agent Development leadership to create scalable frameworks for goal-setting, prioritization, and execution

What they're looking for

6-8+ years of experience in Product Operations, Business Operations, or Technical Program Management in a high-growth, product-led company
Proven track record building and scaling operational processes from scratch
Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations
Excellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and levels
Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick