IT Audiovisual Operations Engineer

Job summary

Responsibilities

As an ITAV Operations Engineer at OpenAI, you will administer and troubleshoot conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems.

• Set up, configure, administer, and maintain conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems.
• Resolve vendor escalations that require internal administrative access or technical expertise, owning diagnosis, remediation, and verification of service restoration.
• Manage assigned ITAV installation and commissioning scope for office builds, refreshes, and moves, adds, and changes using established standards, and verify that completed…
• Serve as the technical bridge between vendors and ITAV Engineering, providing clear diagnostic evidence and escalating issues that require changes to system designs or…
• Execute software updates, configuration changes, equipment replacements, and conferencing move/add/change requests using established standards and recovery procedures.

What they're looking for

• 5+ years of experience implementing and troubleshooting enterprise AV systems, including installation, commissioning, and working from technical designs; hands-on experience with…
• Hands-on expertise configuring, administering, and troubleshooting video conferencing platforms such as Google Meet, Zoom, and Microsoft Teams.
• Experience working with support vendors to diagnose escalated issues, perform administrative actions outside vendor permissions, and document verified resolutions.
• Experience administering AV or workplace technology services, including configuration, monitoring, software updates, and recovery, as well as migrating video conferencing…
• Practical knowledge of enterprise networking, including IP addressing, VLANs, DNS, DHCP, and multicast, sufficient to diagnose AV connectivity and work effectively with Network…

Tech stack

• Python