Hardware Operations Engineer

Job summary

Responsibilities

We are seeking a Hardware Operations Engineer to serve as the technical authority for hardware reliability and fleet health at one of OpenAI’s flagship AI campuses.

• Drive technical triage and resolution of complex hardware failures impacting production systems.
• Partner with Fleet Health Engineering to investigate recurring hardware issues, identify failure patterns, and improve fleet reliability.
• Lead root cause analysis (RCA) efforts for critical hardware incidents and develop corrective and preventive action plans.
• Collaborate with Cloud Service Provider operations teams and OEM vendors to coordinate repairs, replacements, upgrades, and hardware lifecycle activities.
• Establish and continuously improve hardware maintenance procedures, operational runbooks, and troubleshooting standards.

What they're looking for

• 8+ years of experience supporting large-scale datacenter hardware infrastructure, with experience in a senior technician, sustaining engineering, or hardware operations…
• Deep expertise with server platforms, GPU systems, storage infrastructure, rack integration, and datacenter hardware architecture.
• Strong experience diagnosing complex hardware failures and leading repair efforts in production environments.
• Experience conducting root cause analysis and driving long-term corrective actions.
• Strong understanding of hardware reliability engineering principles and fleet-health management.