Enforcement Operations Lead, Cloud Partners

Job summary

Responsibilities

Anthropic's Safeguards team is responsible for enforcing our policies, protecting users, and ensuring our platform is not misused. A large and growing share of Claude usage reaches customers through our cloud partners: Amazon Bedrock, Google Cloud's Agent Platform, and Microsoft Foundry.

• Own the end to end enforcement lifecycle on partner surfaces, from detection and review through action, customer communication, and appeal
• Define enforcement paths for each partner's operating model, including how actions are requested, executed, and confirmed when the partner controls the account
• Manage SLAs for review, escalation, and action, and evaluate performance against them on an ongoing basis
• Develop and maintain SOPs and escalation guides for all enforcement workflows, ensuring consistency across clouds
• Establish red-teaming, Quality processes, and operationalize shared metrics

What they're looking for

• Extensive experience in trust and safety operations, enforcement, threat intelligence, or a related field
• Have managed external partner or vendor relationships where you did not control the other side's systems or priorities
• Comfortable working across policy, legal, engineering, and operations teams to translate requirements into practical workflows
• Experience building enforcement programs from the ground up, including SLAs, escalation paths, and quality measurement
• Highly organized, with a track record of maintaining rigorous documentation and SOPs in fast-moving environments

Tech stack

• GCP
• AWS
• Azure