Ecosystem Operations

Job summary

Responsibilities

We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers.

• Scale Sierra University by managing curriculum operations, certification programs, learner journeys, platform administration, and governance.
• Coordinate programs that grow Sierra's global builder community, creating opportunities for customers and partners to learn, connect, and succeed.
• Drive partner enablement operations in partnership with the Partnerships team, ensuring partners have the training, resources, and operational support they need to activate…
• Create and maintain developer-facing resources—including documentation, tutorials, videos, and technical enablement materials—that help builders get the most from Sierra's…
• Plan and execute ecosystem events, including certification launches, builder summits, partner workshops, developer days, and community activations.

What they're looking for

• 6–8+ years of experience in ecosystem operations, developer relations, community programs, partner enablement, program management, or a related function at an enterprise SaaS or…
• Experience operating and scaling customer, partner, or developer programs.
• Experience creating developer-facing content, including documentation, tutorials, videos, or technical enablement materials.
• Fluent in modern AI tools and workflows, with hands-on experience leveraging AI to improve productivity and a strong understanding of how AI agents, LLMs, and developer tools are…
• Excellent written and verbal communication skills, with experience producing both customer-facing content and executive-ready communications.