Director, Site Operations

Job summary

Responsibilities

As the Director of Site Operations, you’ll own node and rack uptime for SpaceXSI's AI supercompute cluster—the most advanced of its kind. This role is the extreme owner of cluster health and customer Service Level Agreements across 5+ sites operating 24/7.

• Own Cluster Uptime: Serve as extreme owner of node, rack, and cluster health across 5+ sites running 24/7, accountable for customer Service Level Agreements and consistently…
• Lead a Large Operations Organization: Direct a 250+ person team spanning site managers, shift supervisors, and technicians across four 24/7 shifts, building a culture of…
• Drive Node and Rack Remediation: Ensure systematic recovery of failed nodes and racks through command-line and physical intervention, driving mean time to repair to the feasible…
• Partner Across Functions: Coordinate with facilities operations to limit downtime from power and cooling faults and proactive maintenance; with network engineering on cluster…
• Own Vendor Execution: Direct vendors through hardware rework and field operations so repairs, replacements, and capacity work happen at the speed the cluster requires.

What they're looking for

• Bachelor’s degree and 7+ years of experience working in a large scale operations with 5+ years leading people leaders of technical teams OR 10+ years of experience working in a…
• Proven ability to lead large, multi-site, 24/7 operations organizations in fast-paced, high-responsibility settings.
• Deep expertise in server hardware, cluster reliability, and data center technologies, from deployment through lifecycle management.
• Experience supporting compute-heavy environments like AI, machine learning, or high-performance computing at scale.
• A track record of owning uptime, Service Level Agreements, or reliability metrics for large compute clusters.

Tech stack

• Python