Data Center Operations Coordinator

Job summary

Responsibilities

We’re looking for a detail-oriented Data Center Operations professional to manage and track all break/fix activities across multiple data center locations. This role acts as the central point of coordination for hardware incidents, vendor dispatches, ticket management, asset tracking, and…

• Track and manage all break/fix incidents across multiple data centers
• Monitor ticket queues and ensure SLA compliance for incident response and resolution
• Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups
• Maintain accurate records of failed hardware, replacements, RMAs, and repair status
• Escalate critical outages and recurring infrastructure issues to leadership and engineering teams

What they're looking for

• Experience working in data center operations, IT infrastructure, or hardware support
• Strong understanding of server, storage, and networking hardware
• Experience with ticketing systems such as ServiceNow, Jira, or Remedy
• Ability to manage multiple priorities across several sites simultaneously
• Excellent communication and organizational skills