Agent Development Manager, Implementations

Job summary

Responsibilities

As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets…

• Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
• Design agent development strategies tailored to each customer’s goals and technical environment.
• Drive the implementation plan, keep customers and internal teams moving, and surface risks early.
• Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
• Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.

What they're looking for

• 4+ years in implementation, onboarding, professional services, technical account management, or a similar customer-facing role at a software company.
• Experience leading complex software or AI deployments with measurable results.
• Technical fluency with SaaS platforms, integrations, and APIs.
• Clear communicator who can work effectively with both executives and operators.
• Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.