Activation Manager, Beneficial Deployments

Job summary

Responsibilities

As a Deployment Manager on the Beneficial Deployments team, you will guide customers from a signed contract into a live, governed, and adopted deployment so that customers achieve tangible impact rather than simply incremental improvement with Claude.

• Own the complete activation journey from contract signature to production deployment, orchestrating cross-functional resources and customer teams to ensure rapid time-to-value…
• Deploy Claude inside customer environments. Configure and troubleshoot SSO (SAML), SCIM and JIT provisioning, MCP connectors, admin policy templates, and seat-assignment logic…
• Act as a trusted advisor to customer CISOs and CTOs on governance and enterprise setup. Bring a clear point of view on best practices, help security and IT leadership make the…
• Light up the capabilities that make Claude valuable. Enable and govern MCP connectors to the customer's systems, ensure Skills, Projects, and other capabilities are turned on and…
• Design and scale activation frameworks by identifying patterns across deployments and building templated playbooks that balance standardization with customization for…

What they're looking for

• 5+ years in customer-facing technical roles such as implementation management, technical account management, technical onboarding, solutions consulting, or customer success, with…
• Experience serving nonprofits or mission-driven organizations. You've worked with (or inside) them and you understand how they differ from commercial enterprises.
• Hands-on, sustained ownership of enterprise identity integration work. SAML, OIDC, SCIM v2, and JIT provisioning across at least two major identity providers (Okta, Entra ID…
• Experience advising CISOs, CTOs, or IT leadership on enterprise governance and setup for a SaaS or AI platform, with an informed point of view on org topology, access models…
• Working knowledge of security and compliance frameworks (SOC 2, ISO 27001, HIPAA, GDPR) sufficient to anticipate what a customer's security review will ask, and to know when to…