User Experience Researcher, Platform

Job summary

Responsibilities

UX research at Anthropic works across products used by millions of people, on interactions that don't have established conventions yet. We inform critical decisions through rigorous research, working closely with curious, open-minded stakeholders who are eager to learn along with us.

• Work with Platform's leaders and teams to understand what they most need to know about the people building on Claude, decide what is and isn't worth studying, and own that agenda
• Design and run the research yourself using both qualitative and quantitative methods
• Study the full range of people the platform serves: developers, the teams and companies building products on it, and the people who administer and buy it
• Communicate findings to product managers, designers, and engineers and follow them through to product decisions, while building the shared understanding of users that lets teams…
• Build the tools and infrastructure that let research keep pace with the platform, using Claude heavily and inventing methods where the existing ones don't fit

What they're looking for

• Industry UX research experience independently scoping, designing, running, and reporting end-to-end studies
• Mixed-methods expertise: interviewing technical users well, and designing and analyzing surveys rigorously
• A technical background, in one of these forms: you've worked as a software engineer; you have a sustained body of developer-experience research on APIs, SDKs, or developer tools…
• Hands-on use of AI in your own research: you already run your work through it and use it to build your own analyses and tooling
• 8+ years of industry UX research experience