Technology Operations Specialist (L3)

Job summary

Responsibilities

We're hiring our first IT Operations Lead to own the reliability, security, and scalability of our identity, endpoint, and IT infrastructure systems. You'll partner directly with the Head of IT to transform reactive support into strategic, automated systems that prevent problems before they occur…

• Triage and resolve Tier 2/3 tickets with a focus on automation and improving response and resolution times
• Manage and troubleshoot Apple devices at hyper-scale
• Trace root causes across complex, multi-system failures (Rippling → Okta → Kandji → Google Workspace), identify patterns in recurring tickets, and propose automation or…
• Analyze downstream impacts before making changes; map dependencies and blast radius for SSO, MDM, and access-control changes
• Build and maintain runbooks, troubleshooting guides, and knowledge base articles that elevate team capabilities

What they're looking for

• Expert troubleshooting across the Apple ecosystem, including MDM (Kandji, Jamf, Intune)
• Advanced Google Workspace and Okta administration (SAML/OIDC, lifecycle automation, SCIM provisioning)
• Multi-cloud Support (AWS, Azure, GCP)
• Network troubleshooting (DNS, VPNs, VLANs)
• Scripting and automation (Python, Bash) and APIs for repetitive tasks and integrations, plus low-code automation tools (Okta Workflows, Zapier)

Tech stack

• AWS
• Azure
• GCP
• Python
• Zapier