Technical Program Manager, Infrastructure Systems & Tooling

Job summary

Responsibilities

We are seeking a Technical Program Manager to own the systems, data, reporting, governance, and program-management backbone for Infrastructure Operations. Reporting to the Delivery & Operations Lead, you will translate strategy into executable goals and operating cadences, turn operational needs…

• Translate leadership priorities into clear programs with owners, milestones, dependencies, success metrics, and resourcing assumptions; maintain source-of-truth hygiene across…
• Build and operate dashboards, scorecards, and executive-ready reporting for operational health, capacity readiness, SLA and MTTR performance, delivery pipeline status, and…
• Define authoritative data models and reporting standards for milestones, timelines, delivery risk, capacity state, readiness, handover, exceptions, and operational performance…
• Own the 1P+3P delivery-tracking program across sites and partners, integrating schedule and progress inputs, maintaining quantity and timeline forecasts, surfacing risks early…
• Define Operations' requirements for capacity acceptance and operational handover, including readiness evidence, risk and exception workflows, approvals, sign-offs, and…

What they're looking for

• Have 8+ years of experience in technical program management, operations program management, infrastructure delivery, operations transformation, or a comparable role in a complex…
• Have led end-to-end software or systems implementations for an operations organization, including workflow discovery, requirements, data models, integrations, testing, rollout…
• Are fluent with dashboards, KPIs, operational data, and executive reporting; you can turn incomplete inputs into clear definitions, trusted metrics, and decisions.
• Have built governance mechanisms that work in practice: goal-setting, operating reviews, intake and prioritization, risk and issue management, action tracking, decision logs, and…
• Bring experience with data centers, construction, commissioning, infrastructure operations, cloud, manufacturing, or another mission-critical physical-infrastructure environment.

Tech stack

• SQL