Technical Program Manager, Forward Deployed Engineering

Job summary

Responsibilities

Forward Deployed Engineering is Baseten’s swat team. We’re deeply technical, great with customers and fast, and we make the platform better with everything we learn in the field. FDEs take on the hardest inference problems for our most strategic customers: novel architectures, extreme scale, tight…

• Run the priority account cadence. Own the operating rhythm for our top accounts: daily hot-account check-ins, the weekly “forest view” review with leadership, and the account…
• Make the bridges work. Our FDE team connects to SA and Sales, Product, engineering (inference, infra), capacity and on-call.
• Account transitions between solution architect and FDE, with exit criteria and runbooks
• Non-P0 escalations to engineering teams, tracked and burned down weekly
• Customer patterns and gaps flowing into the product roadmap

What they're looking for

• 5+ years as a TPM (or engineer turned TPM) on infrastructure, cloud or customer-facing technical programs
• Technical depth: you’re comfortable with ML Infra systems, Kubernetes, GPUs and distributed systems, and can follow an incident channel or a design doc without a translator.
• You’ve run programs across many teams at once and kept them moving without formal authority
• Calm in the middle of an escalation: you bring structure to chaos and close the loop
• You write clearly and concisely, for engineers and for execs

Tech stack

• Spark
• Kubernetes