Technical Customer Support Engineer, AI Infrastructure & Observability - EMEA

Job summary

Responsibilities

We are seeking a Technical Customer Support Engineer to join our global Support Engineering team in a hybrid role spanning both ClickHouse and Langfuse ecosystems. In this position, you will support customers across EMEA and globally in the Americas and APJ when support is needed or coverage…

• Supporting and guiding our ClickHouse & Langfuse users, customers, and prospects via cases, chat, Slack, community, and phone calls, delivering high-touch guidance within…
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs…
• Work closely with our global Support Services, Engineering, Go-to-Market, and Product Management teams to help define the functionality required by users and customers.
• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers.
• Escalate bugs to product engineering and close the loop with the customer once shipped.

Tech stack

• SQL
• Kafka
• Spark
• AWS
• GCP
• Azure
• Python
• TypeScript