Tech Ops Lead

Job summary

Responsibilities

You'll be the person colleagues turn to when something isn't working, they need access to a tool, or they're getting set up for their first day.

• Be the first point of contact for internal support questions in Slack and in person.
• Deliver laptop onboarding sessions for new joiners and ensure they have all the hardware and accounts they need
• Manage our macOS and Windows devices using Fleet
• Administer Google Workspace and our other SaaS tools, managing accounts, permissions, and licences
• Maintain our office IT hardware across our London and SF offices

What they're looking for

• Experience managing devices through an MDM platform. We use Fleet, but experience with other platforms is welcome.
• Experience in Google Workspace and SaaS administration
• Experience automating common tasks
• Clear communication with people of different technical backgrounds, including talking someone through an unfamiliar setup or problem.