Strategy and Operations, Customers

Job summary

Responsibilities

In Strategy & Operations for the Customer team, you will own the strategy, cadence, and operational infrastructure that powers Decagon’s delivery and post-sales execution at scale. You’ll act as the operational backbone for deployment and steady-state delivery—standardizing how we launch complex…

• Build and scale customer operations
• Develop and maintain repeatable processes that improve deployment consistency and ongoing customer operations.
• Establish operating rhythms and reporting that create visibility into delivery health, risks, and key bottlenecks.
• Drive planning and resourcing practices that support predictable execution as the business scales.
• Strengthen cross-functional execution

What they're looking for

• 6+ years of experience with experience in Strategy & Operations, BizOps, post-sales operations, CX operations, delivery operations, or adjacent functions.
• Demonstrated ability to diagnose ambiguous problems, drive structured work-streams, and influence senior stakeholders.
• Experience building playbooks, operating cadences, and resourcing/capacity planning systems.
• Strong executive communication and trust-building skills; ability to align cross-functional leaders and drive decisions with clarity and rigor.
• Comfort operating in fast-moving, ambiguous environments where you build structure while maintaining momentum.