Staff User Researcher

Job summary

Responsibilities

Harvey is building the future of AI for legal professionals, and understanding our users is core to how we do that. We are looking for a seasoned strategic User Researcher to to join our research function.

• Own research strategy for a product area or cross-team initiative
• Design and execute end-to-end qualitative, quantitative, and mixed-methods research
• Identify patterns across studies and connect insights to product decisions
• Research how legal professionals work with Harvey and outside of the platform. Translate that into product and design recommendations.
• Partner closely with Product Managers and Designers to frame the right problems

What they're looking for

• 5+ years of user research experience of digital products in fast-paced, high-growth or technically complex environments
• Bachelor’s degree in Psychology, Human-Computer Interaction, Human Factors, Cognitive Science, or a related field required. Advanced degree preferred
• Track record or portfolio of portfolio-level impact. Experience conducting and defining user research methodologies, integrating qualitative and quantitative insights into design…
• Demonstrated ability to navigate and simplify multifaceted, ambiguous problem spaces while maintaining a high bar for execution.
• Exceptional storytelling and communication skills—capable of influencing cross-functional partners and aligning diverse perspectives.

Tech stack

• Zapier