Staff Solutions Architect, AI Subject Matter Expert

Job summary

Responsibilities

As a Subject Matter Expert (SME), you'll be the deepest technical voice in the field for one product group, helping customers make technical decisions on GitLab's most important opportunities, roughly the top 10% by size or complexity.

• Act as the technical authority for your product group on prioritized opportunities, from discovery and architecture through trials and PoV evaluations.
• Lead technical deep dives, workshops, and executive briefings that connect product capabilities to business outcomes and explain how GitLab differs from competing solutions.
• Design and improve standardized PoV templates with clear, repeatable success criteria. Account SAs own the customer PoV; you'll contribute product-specific content and expertise…
• Equip account teams for product launches with Product Management and Product Marketing. Build demos and talk tracks, and turn early customer wins into reference stories.
• Serve as the escalation point for Account SAs and Post-Sales Solutions Architects (Post-Sales SAs) on complex product questions, integrations, and objections.

What they're looking for

• Substantial experience in technical pre-sales, solutions architecture, consulting, or software engineering, with deep, hands-on expertise in one domain: application security…
• Practical expertise in agentic and AI-assisted development workflows across planning, coding, testing, security, and delivery, applied in a customer-facing, pre-sales context.
• Experience winning technical decisions on large, complex enterprise opportunities through structured Proof of Concept (PoC) or PoV evaluations with defined success criteria and…
• Hands-on experience with Git, CI/CD, containers, Kubernetes, and at least one major cloud provider.
• The ability to lead a whiteboard session with engineers and present the business case to executives in the same meeting.

Tech stack

• Kubernetes