Staff Backline Engineer – ML/AI

Job summary

Responsibilities

As a Staff Backline Engineer, you will be a technical expert and escalation point for some of the most complex ML/AI issues. You will work across Support, Engineering, Product, and customers to troubleshoot difficult problems, reproduce issues, identify root causes, and drive them to resolution.

• Serve as a senior escalation point for complex ML/AI issues involving model training, inference, Model Serving, MLflow, Feature Engineering, with knowledge of Spark, Delta Lake…
• Perform deep technical investigations using logs, traces, metrics, profiling, configuration, source code, and customer workloads to identify root cause.
• Reproduce customer issues through hands-on experimentation, Python/Spark development, workload construction, configuration changes, and performance analysis.
• Troubleshoot model training and inference failures, performance degradation, resource utilization, memory/CPU/GPU issues, distributed execution problems, and deployment/runtime…
• Partner closely with Engineering and Product teams to drive difficult issues to resolution and influence product improvements.

Tech stack

• MLflow
• Spark
• Python
• PyTorch
• TensorFlow
• scikit-learn
• Kubernetes