Software Engineer, OpenAI Presence

Job summary

Responsibilities

We’re looking for an engineer to help shape the foundations of Presence and build the systems that make AI agents dependable in everyday business operations. You’ll help set the platform’s technical direction while staying close to the code, taking architecture from early decisions through to…

• Provide hands-on technical leadership, guiding architectural decisions and implementation across the Presence platform.
• Design and build backend systems for reliable, high-volume agent workflows in support, sales, and other enterprise use cases.
• Develop platform capabilities that support agent development and learning from real-world use.
• Identify and address reliability bottlenecks as agent workflows become more complex and usage grows.
• Work across backend infrastructure and product experiences as needed, collaborating with other engineers to turn evolving requirements into working software.

What they're looking for

• 9+ years of professional engineering experience, excluding internships, in backend, platform, or product engineering roles.
• A track record of hands-on technical leadership, including setting architecture, breaking complex problems into clear implementation plans, and guiding engineers through delivery.
• Deep backend engineering and systems design skills, with proficiency in at least one backend programming language and experience designing services, data models, and interfaces…
• End-to-end ownership of complex systems or product capabilities, from ambiguous requirements and technical design through implementation, launch, and production iteration.
• Strong production engineering judgment: you can diagnose difficult failures, reason about performance and scalability, and improve reliability through testing, observability, and…