Senior / Staff Software Engineer, AI Operations

Job summary

Responsibilities

AI is changing how software gets built and how companies run, and we’re at the front of it. We're hiring a Senior / Staff Software Engineer to own direction and architecture on our AI Operations Engineering team.

• Build agents, workflows, and custom tools that let internal teams handle more without adding headcount
• Evaluate and integrate third-party tools, making the call on what to buy and what to build
• Contribute to and empower stakeholders on our self-service app deployment platform
• Design and implement new patterns for internal APIs, auth and MCP building and extending beyond our Django monolith.
• Integrate and scale customer experience systems built around third parties like Zendesk.

What they're looking for

• You bring 5–7+ years of full-stack software engineering experience
• You have a proven track record of building, maintaining, and supporting internal tooling or systems that streamline engineering or business operations
• You’re eager to learn and share agentic coding best practices and tools
• You thrive in an early-stage, 0→1 environment where the problem space is still being defined
• You’ve worked with agent frameworks (e.g. LangGraph) and eval or observability tooling (e.g. LangSmith, Braintrust)

Tech stack

• LangGraph