Senior Software Engineer, Product

Job summary

Responsibilities

You’ll design and build the systems that let customers configure, train, test, and monitor sophisticated AI agents with confidence. That means strong engineering underneath, and abstractions on top that hold up across different use cases without forking per customer.

• Eliminate manual work by building self-serve functionality for agent configuration, training, and deployment
• Design configuration abstractions that balance power and simplicity, handling diverse enterprise use cases while staying usable by non-technical teams
• Build AI-powered tooling that lets CX and ops teams create and manage complex agent workflows without writing code
• Build monitoring, tracing, and analytics that surface actionable signal, so customers can see where an agent is failing and why
• Handle agentic systems at scale; your work will touch critical flows for Fortune 100 companies.

What they're looking for

• 4+ years building software products, with strong product thinking
• Proficient in Python, comfortable working across the entire stack
• Experience translating complex technical capabilities into simple, usable interfaces
• Complex systems instincts, including asynchronous programming and the failure modes that only appear at scale
• A high degree of comfort debugging system failures in deep technology stacks, using whatever tool gets you to the answer

Tech stack

• Python