Senior Software Engineer, Cloud Infrastructure

Job summary

Responsibilities

Decagon builds agentic AI that resolves customer support conversations end to end, for companies ranging from fast-growing startups to some of the largest financial institutions in the world.

• Build the platform
• Design the development and production platforms that power our products, and the abstractions over cloud infrastructure, Kubernetes, and networking that let engineers ship…
• Make sure it all scales to the next order of magnitude as usage grows.
• Own enterprise deployments
• Take end-to-end ownership of deployment architecture in customer-owned cloud environments (VPC configuration, permissioning, networking, provisioning) and the full lifecycle that…

What they're looking for

• 4+ years building and operating core infrastructure, platform engineering, or infrastructure/DevOps, ideally with some customer-facing deployment experience.
• Deep experience with a major cloud provider (GCP, AWS, or Azure), along with Terraform and Kubernetes at scale.
• Strong grasp of cloud networking fundamentals (VPCs, IAM, DNS, load balancing) and how they surface as real deployment constraints.
• A track record operating production systems reliably: monitoring, on-call, incident response, and reasoning about failure modes up front.
• Comfort navigating ambiguity across a range of stakeholders, from engineers to security and compliance teams, and turning those conversations into actionable plans.

Tech stack

• Kubernetes
• GCP
• AWS
• Azure
• Terraform