Senior Customer Enablement AI Programs Manager

Job summary

Responsibilities

As a Senior Customer Enablement AI Programs Manager, you will own the AI strategy and roadmap for the Scaled Customer Enablement Agent Suite — bringing together GTM activation, applied AI, and enablement strategy.

• Own the product roadmap and architecture direction for the Scaled Customer Enablement Agent Suite — defining the data inputs, retrieval sources, and agent behaviors that generate…
• Lead the rollout and drive field adoption of the Scaled Customer Enablement Agent Suite, delivering automated learning insights and proposals to Account Teams.
• Structure the enablement knowledge base for retrieval — designing content schemas, metadata, and chunking so agents return accurate, grounded outputs — and maintain the…
• Define the signals and triggers — usage patterns, learning milestones, and account-health thresholds — that prompt the agents to surface a free-to-paid enablement opportunity to…
• Partner with technical teams to embed enablement calls-to-action and insights directly into field tools.

Tech stack

• RAG