Senior AI Engineer - Phone Assistant

Job summary

Responsibilities

We are looking for a Senior AI Engineer (Python) to join the Conversational AI (CAI) team in the Practice Efficiency domain.

• Design, ship, and operate production-grade agentic LLM systems that improve patient-practitioner interaction and streamline healthcare workflows
• Validate hypothesis with offline evaluation datasets and A/B tests on real traffic
• Partner with other machine learning teams to design and improve evaluation pipelines, security/safety guardrails, and metrics
• Develop and maintain core agentic capabilities, including memory, reasoning orchestration, and tool adapters, ensuring strong observability, fallback mechanisms, and fail-safe…
• Own performance, observability, and security: monitoring dashboards, SLO/SLI, security posture

What they're looking for

• You have 6+ years of experience as a software engineer, with significant experience using Python
• You have a track record of experience with the full lifecycle of an AI product at scale, from initial evaluation and launch to iterations based on results in production
• You understand and promote best practices related to the software development life cycle, such as automated testing, good use of CI/CD, and DevOps practices (you build it - you…
• You are product-oriented and comfortable guiding your teammates to suggest tradeoffs to balance business needs with technical constraints
• You are very focused on code quality and have a rigorous testing culture

Tech stack

• Python
• TypeScript
• Java
• React