Senior Agent Product Manager, Healthcare

Job summary

Responsibilities

Decagon is hiring a Senior Agent Product Manager, Healthcare to own the delivery, adoption, and expansion of AI solutions for our healthcare customers across Payer, Provider, Pharmacy, Labs, and Life Sciences.

• Own the AI transformation and technical deployment for Decagon's largest healthcare opportunities, partnering with Sales, Solutions Engineers, and Agent Deployment Engineers to…
• Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation…
• Design, build, and optimize enterprise-grade agents for high-volume healthcare workflows: benefits and eligibility, claims and prior authorization status, patient access and…
• Own the trust posture on your accounts — PHI handling, consent, escalation to licensed clinical staff, guardrails on what an agent may and may not say, and the audit and…
• Turn the frameworks and playbooks you develop into reusable healthcare assets that scale across accounts and feed directly into Decagon's product roadmap.

What they're looking for

• 6+ years owning ambiguous, high-stakes outcomes and earning the trust of senior executives, with at least 3 of those years in healthcare.
• Real fluency in how healthcare actually operates — how a health plan or health system is organized, where member and patient friction lives, and how care, claims, and contact…
• A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
• Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
• Experience shipping in regulated, security-reviewed environments — HIPAA, BAA, PHI minimization, SOC 2 or HITRUST — where a launch depends on privacy, legal, and clinical…