Senior Agent Product Manager

Job summary

Responsibilities

This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent.

• Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn…
• Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation…
• Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
• Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
• Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.

What they're looking for

• 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers…
• A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.
• Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives.
• Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
• Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it.