Safety Operations Lead

Job summary

Responsibilities

We’re looking for a Safety Operations Lead who will focus on making our products safe by default while supporting fast product iteration and ambitious ideas.

• Review flagged content, safety escalations, and account-level abuse signals daily. This is a standing responsibility, not a rotation: you'll triage cases, apply policy judgment…
• Use patterns from that casework to design and refine safety policy across the product stack, working with engineering, legal, safety research, and security stakeholders.
• Build and maintain tooling and automation that make your own casework faster and more consistent: triage agents, ban/recovery workflows, abuse detection frameworks and templates.
• Partner with product teams to embed safety into the product experience: model refusals, content flagging, account review, and safety protections, informed by what you're seeing…
• Improve observability and detection for safety-relevant events (model safety trends, abuse patterns, malicious behavior in production), so the next round of cases surfaces faster…

What they're looking for

• 7+ years in an operational trust & safety, content moderation, or fraud/abuse ops role with direct, recurring responsibility for a case queue.
• Experience owning policy definition, operationalization, and enforcement end to end, evidenced by specific policies or enforcement programs you've built or run.
• Direct case experience with at least one of: cybersecurity abuse, CBRN-relevant risk, youth safety, or prompt injection, in a production environment.
• Working familiarity with model safety and abuse risk categories (jailbreaks, prompt injection, scaled abuse) and how to identify and mitigate them in a live product, evidenced by…
• Practical experience using AI tools (Claude, Codex, or similar) to build or accelerate operational workflows, not just as a general user of these tools.