Quality Operations Lead, Gen AI

Job summary

Responsibilities

As a Quality Operations Lead, you’ll own that call for some of our highest-impact Generative AI programs. You'll lead a large team of quality control specialists to measure and improve quality across these programs, from multilingual post-training data to agentic RL environments.

• Lead and grow a team of quality specialists - hire, coach and calibrate this team of specialists.
• Turn unclear customer requirements into clear standards - work with delivery teams to interpret and improve customer requirements, and then turn that into measurable signals of…
• Run the quality system. Own the daily operation: plan and allocate workforce capacity, produce quality reporting, measure productivity and efficiency, and drive quality control…
• Analyzing quality trends. Identify, root-cause, and elevate defect patterns that delivery teams can take action on.
• Build the future of QC. Our team already leverages agentic capabilities, but you will help decide and lead what gets built next to continue to scale and optimize our quality…

Tech stack

• SQL